The Customer Approval Portal
What your customers see when they review proofs — the secure link, approve and revision flow, comments, material previews, and branding. Try the live demo.
When you send proofs, your customer receives an email with a secure link to the approval portal — a clean, mobile-friendly page where they review and respond. No Shopify account, no login, no app to install.
Try it yourself#
This is a working mock of the portal. Approve the proof — or request a change — and watch what happens on the merchant side.
Try the approval portal
Lulu Labels
Proof review · Order #1049
Note from Lulu Labels: Here’s v2 with the darker outline you asked for — 60 mm circle, holographic vinyl. Happy to tweak anything else!
Meanwhile, on your side…
Make a decision on the left to see the status, order tag and email notification update in real time.
What the customer sees#
- Every artwork on the order, grouped by product, with your latest proof for each
- Your notes — the message you attached to each artwork
- Labels — "Front", "Back", etc., so multi-design products stay unambiguous
- Material preview — if you applied a material (holographic, glitter, foil…), the proof renders with that finish so there are no surprises. See Message Templates & Materials
- Cut shape — the die-cut outline, if you configured one in the cut editor
- Previous feedback — comments from earlier rounds stay visible, so revision context is never lost
Customer actions#
For each artwork the customer can:
Approve#
One click. You're emailed immediately, and once every artwork on the order is approved, the order flips to Approved and the Shopify tag updates to Proof: Approved.
Request changes#
The customer must write a comment explaining what to change — no silent rejections. You get an email with their exact words, the artwork drops to Revision Requested, and the order tag becomes Proof: Revision.
Customers can respond to several artworks and submit all their decisions at once.
Security#
- Each order gets a unique, unguessable token in its portal link — there's nothing to brute-force and no customer data exposed beyond that order's proofs.
- The link works until the order is deleted, so customers can return to check what they approved.
- Replies to proof emails go straight to your shop email, not to Proofed.
Branding the portal#
| Plan | Portal branding |
|---|---|
| Free / Starter | Clean default Proofed styling with your shop name |
| Studio and above | Your logo on the portal and in every email, plus a custom sender name |
Upload a logo and set your sender name in Settings → Branding. See Plans & Billing for tier details.
A branded portal noticeably improves response rates — customers recognise you instantly instead of hesitating over an unfamiliar "Proofed" email.
Related guides#
- Emails & Notifications — customise the emails that link to the portal
- Reminders — nudge customers who haven't responded
- Proof Statuses Explained — what each decision does to the order status
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