Email Notifications & Message Templates

Proofed sends automated emails at key points in the proof workflow and lets you create reusable message templates for common notes.

Email Notifications#

Email Types#

What's Included#

• Professional HTML templates.
• A secure portal link in customer-facing emails.
• Proof image and cut file links in merchant notifications.
• Reply-to is set to your Shopify shop email, so customer replies go straight to you.

Custom Sender Name#

By default, emails are sent from "Proofed". On Studio plan and above, you can set a custom sender name in Settings — for example, "Lulu Labels via Proofed" — so emails appear to come from your brand.

Custom Logo#

On Studio plan and above, your uploaded logo appears in email headers alongside the portal branding.

Message Templates#

Message templates let you create reusable notes that are sent alongside proofs — saving you from retyping common messages.

Creating a Template#

1. Go to Settings → Message Templates.
2. Click Add Template.
3. Enter a name (e.g. "First proof attached", "Logo revision", "Final artwork for review").
4. Write the template body.
5. Click Save.

Using Templates#

Templates are available in two places:

• Order detail page — select from the dropdown when uploading proofs.
• Design editor — select before saving the proof.

Default Template#

Mark one template as the default and it will auto-populate the note field whenever you create a new proof. You can always change or clear it before sending.

Plan Limits#